Last Updated: May 7, 2025
Welcome to Pebbles Pure Bites. These Terms of Service outline the rules and expectations when interacting with our website, placing an order, or engaging with any of our services. By using our website or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions.
1. About Pebbles Pure Bites
Pebbles Pure Bites is a Canadian-owned small business based in British Columbia. We specialize in creating all-natural, homemade dog treats, custom cakes, and limited-edition products. Every product is made with high-quality, pet-safe ingredients and produced in small batches with care. This site is intended for customers located in Canada.
2. Orders and Custom Work
Standard Orders
All standard items are subject to availability. While we do our best to keep inventory current, we reserve the right to cancel or modify orders if an item becomes unavailable.
Custom Orders
Custom orders—including cakes and personalized products—are final once submitted and confirmed. Changes or cancellations cannot be made once a custom item has entered production. Please ensure all customization details are correct prior to submitting your order.
Pricing and Payment
All prices are listed in Canadian dollars (CAD). We reserve the right to modify pricing or discontinue products at any time without prior notice. Accepted payment methods include credit cards, e-transfer, and any payment options listed during checkout.
3. Shipping & Delivery
Domestic Shipping
We currently ship across Canada using Canada Post. Shipping rates are calculated at checkout based on real-time rates and delivery location. Estimated delivery times are provided by Canada Post and may vary depending on your region, weather, or holiday schedules.
Local Delivery
Local delivery may be available in select areas of Vancouver Island or the Comox Valley. If eligible, this option will appear during checkout.
Processing Time
Orders are typically processed within 3–5 business days. Custom or high-volume orders may require additional time. You will receive tracking information once your order has shipped.
4. Returns, Refunds, & Quality Issues
Due to the perishable nature of our products, we do not accept returns or issue refunds for opened, used, or custom-made items.
If you believe your order arrived damaged, defective, or is otherwise unsatisfactory, please contact us within 48 hours of delivery. Include your order number, a detailed description of the issue, and clear photographs. We will review all cases individually and, if appropriate, offer a replacement or refund at our discretion.
We are not responsible for delays caused by incorrect shipping addresses or failed delivery attempts. Please double-check your shipping information prior to placing an order.
5. Privacy & Data Use
Your privacy is important to us. We collect only the information necessary to fulfill your order, process payments, and communicate with you regarding your purchase. For full details on how we collect, use, and safeguard your personal information, please refer to our Privacy Policy.
6. Limitation of Liability
By purchasing and using our products, you acknowledge that you are responsible for supervising your pet and ensuring that the ingredients are appropriate for their dietary needs and restrictions. Pebbles Pure Bites is not liable for any injury, illness, or adverse reaction resulting from misuse, overconsumption, or failure to follow instructions.
We are not veterinarians and make no health claims. If your pet has known allergies or sensitivities, consult with your veterinarian before introducing new treats.
7. Intellectual Property
All product names, logos, branding elements, website content, and photography are the intellectual property of Pebbles Pure Bites. These materials may not be copied, reproduced, or used without written permission.
8. Modifications to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be reflected on this page. Your continued use of our website and services constitutes acceptance of the updated terms.
9. Contact Information
For any questions, concerns, or feedback regarding these Terms of Service, please contact:
Melissa Surina
Owner, Pebbles Pure Bites
📧 Email: info@pebblespurebites.com